Terms and Conditions 
Cancellation Fees

Villa

Terms:

• The romantic Villas are designed strictly for couples only.
• The fireplaces in the Villas are ONLY available during the winter months, at a cost of $40 per night. An allotment of firewood and kindling is provided daily. If you require further firewood please advise management and they will bring it to your villa. There is NO bring your own firewood.
• To respect your privacy there will be no daily servicing of the Villas. Extra housekeeping items are available on request from management.
• To create a quiet, comfortable and relaxing environment for all our guests, wedding preparations are reserved for the Edge House and are not allowed in the Villas.
• All ONE NIGHT bookings require 100% deposit, other bookings require 50%. This must be paid at the time of booking, your reservation is not confirmed until the deposit has been received.

Edge House

Terms:

• A Security Bond of $150 is required for the Edge House which is to be paid with the balance upon your arrival. This will be used to cover any excessive cleaning charges, above the normal level of cleaning due to the property being left in an unacceptable state; or, recovery of payments for any additional services required to be performed to bring the property back into the condition it was prior to your arrival.
• The fireplaces in the Edge House are ONLY available during the winter months, at $40 per night. An allotment of firewood and kindling is provided daily. If you require further firewood, management will deliver this to the house. There is NO bring your own firewood.
• Please leave the property in a similar state as to how you found it upon your arrival. Please ensure dishes are done, stove and BBQ wiped down, furniture replaced to original position and rubbish is put into the bin provided.
• The bond will be returned either in full or part 3-5 business days upon departure and thorough inspection.
• Guests staying at the Edge House for wedding preparation, are charged an additional $100 non-refundable cleaning fee. Strictly Maximum 6 adults. No additional cots will be provided.

/repla

All Guests

• Check-in Time: 2 P.M – 5 P.M.
• Check-out Time: 10 A.M.
• If you are checking in after hours then please contact the property prior to make alternative key collection arrangements.
• Free wifi is available in the common areas
• Any damage to towelling and or bedding will incur additional cleaning/replacement fee of $100
• Strictly NO SMOKING. The Escarpment Retreat is a non smoking property.  No smoking of tobacco or any other substance.  A fee of $100 will be imposed
  if this condition is not adhered to.
• Strictly only products provided by or purchased from The Escarpment Retreat are to be used in the spa bath. Bath bombs with glitter, stars and other non-organic ingredients interfere with the bi-cycle septic system and function of the spa filters, the repair costs (approximately $150) will be passed on to the guest. The organic bath bombs that we provide are especially made and can be purchased for $7 at reception. 
• The balance of payment is due on arrival, NO REFUND FOR IN-HOUSE GUESTS
• The Villas and Edge House are NOT available to Young Groups or Schoolies, and have a STRICT NO PARTY policy
• In respect to our other guests and our neighbours, ALL guests are requested to keep noise to a minimum between 10 p.m to 8 a.m.
• We reserve the right to charge for the cost of rectifying damage, caused by the deliberate, negligent or reckless act towards the property. Should this damage come to light after your departure, we reserve the right to charge your credit / debit card, or send an invoice for the amount to the registered address.

Payment Policy

The balance (and the $150 Security Bond plus $100 Cleaning Fee for Edge House bookings) is to be paid on arrival. Those who wish to depart before 9:30 a.m., your account should be settled the day before.

Cancellation Fees

VILLA

Edge House

More than 28 days $50 cancellation fee applies
21-28 days 50% deposit
14-21 days 50% of the total amount
Less than 14 days, NO SHOW or early checkouts, will be charged 100% of the total accommodation.

ALL CHANGES to existing confirmed bookings and CANCELLATIONS will incur a $50 alteration/cancellation fee

Day Spa

Bookings are essential and are required to be made 48hours prior to desired booking time/date.
PAYMENT will be taken at the time of booking.
NO cancellations within a 24 hour period. We may be able to reschedule if adequate time is given to do so.
If cancelled within the 24 hour time frame your credit card will be processed for the amount of the requested treatment
Cancellations need to be made in writing to
escape@escarpment.com.au or texted to 0419 839 165.

DISCLAIMER

No part of this website may be reproduced, transmitted or recorded in any form or by any means without the prior written consent of The Escarpment Retreat. Although every precaution has been taken in the preparation and information contained in this website, The Escarpment Retreat or the parent company Oozz Pty Ltd or any employees or agents or suppliers will not be liable for any expenses incurred as a result of accessing this service and information and assumes no responsibility for errors or omissions. No liability is assumed with respect to the information contained in this website.